Refund policy

RETURN & REFUND POLICY

Last Updated: June 2026

At Kay Lamour, customer satisfaction is important to us. Due to the nature of cosmetic and beauty products, we maintain the following return and refund policy.

ELIGIBILITY FOR RETURNS

To be eligible for a return, items must:
• Be unused, unopened, and in their original packaging.
• Be returned within 14 days of delivery.
• Include proof of purchase.

NON-RETURNABLE ITEMS

For health, hygiene, and safety reasons, we cannot accept returns on:
• Opened or used cosmetic products.
• Skincare products that have been opened or used.
• Gift cards.
• Digital products, downloadable content, or eBooks.
• Clearance, final sale, or promotional items marked as non-refundable.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with:
• Your order number.
• A description of the issue.
• Clear photographs of the product and packaging.

Upon review, we may provide a replacement, store credit, or refund at our discretion.

REFUNDS

Approved refunds will be issued to the original payment method. Processing times may vary depending on your financial institution.

SHIPPING COSTS

Original shipping charges are non-refundable unless the return is the result of our error or a defective product.

CHARGEBACKS

Customers are encouraged to contact us directly to resolve any concerns before initiating a chargeback. Fraudulent chargebacks may be disputed with supporting documentation.

CONTACT

For return and refund inquiries, please contact us at:
Aimerkay.business@outlook.com